To attract and retain great talent using leadership development and the creation of a leadership pipeline through a performance and talent management system.
The design and implementation of a performance and talent management system; designed and implemented multi-level leadership development programs linked to action learning.
A more rigorous performance and talent management system based on defined performance ratings.
A talent rating system that identifies talent potential of exempt-level employees.
A steering committee that is responsible for talent review and succession planning.
Programs that support leadership education at all levels of the organization – executive, mid-level, and front-line leadership.
Multi-Facility Human Resource Management Group
Gaps in customer expectations, quality of service offerings and lack of customer responsiveness for a multi-division environment; lack of urgency in resolving labor challenges.
Hodgenterprises Inc. designed and piloted a blended training and project- focused solution – linked to customer service competencies.
Just-in-time turnaround practices and standards to meet client inquires and requests were developed.
Success of project resulted in expansion of customer service competencies to other departments within the organization.
HR roadmap and benchmarks were established for continuously measuring and improving service effectiveness.
